GLENDORA – Newly appointed Mayor Ken Herman wants to make a visit to City Hall friendlier, and less like a “visit to the dentist.” The City Council wants to improve service at City Hall, in part to respond to complaints from Glendora residents, council members said. Challengers in the recent council election also accused city staff of rudeness, and councilmen Gary Clifford, Doug Tessitor and Herman were lukewarm in their defense. “It runs the gamut from people not getting help fast enough, to not being friendly,” Herman said last week. “We need to let people know that this is the office of the citizens and friendly to them, as opposed to a foreign visit that’s like a visit to the dentist.” City employees need to be reminded that residents pay their salaries and that they can’t treat the public in a “subordinate fashion,” Herman added. Retraining is on the menu, if necessary. Tessitor said Monday he had heard complaints from residents. “Probably the most common complaint you hear is somebody coming into the Planning Department and having the counter closed … and people are behind the counter but don’t acknowledge the presence of the person,” Tessitor said. “Somebody standing at the counter should at least be acknowledged and spoken to.” If possible, he continued, a “duty person” should be posted to field questions during the counter’s mid-day closure. Councilwoman Karen Davis said she had heard similar complaints about departments not being open. “I think we have great city employees,” Davis said. “But there’s always a perception of government where citizens are hesitant and ready to think the worst … so people in City Hall have to go the extra mile.” Clifford emphasized the importance of providing after-hours access to City Hall and multiple ways to make payments. Councilman Mark Kelly had a slew of recommendations, and also elaborated on Clifford’s ideas for paying for bills and permits. “We do not have credit card machines in City Hall,” Kelly said. “If you want to pay a water bill or permit fees, you have to write a check – that’s so archaic now.” [email protected] (626) 962-8811, Ext. 2730160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!